Working at The Ark

Staff told us that although there had been busy and emotionally difficult times due to COVID-19, they always enjoyed their contact and close connections with people living at the service. One staff member said, 'Seeing our residents achieve is so rewarding.'

Staffing levels were safe and the option to increase staffing in specific circumstances was considered, for example if specific increased support was required.

Staff told us they were satisfied with the training they received. One member of staff explained, 'There is so much training available.' Another said, 'During your induction and probation you are well supported'

Staff told us they felt listened to and that the registered manager was approachable. A staff member said, 'There is an open door approach and [registered manager's name] is always there to speak to.'

People were offered opportunities to engage in social activities. This promoted community engagement for people. People were encouraged to pursue activities that interested them. For example, one person had a keen interest in rugby, so staff organised going to matches.