Working at The Arc
Clifton Avenue, Blackpool, FY4 4RF
Operated by Blackpool Borough Council
33 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel well supported with good training and safety, but no permanent manager and limited activities hold it back."
Safety & Risk
7/10
✓
Staff had recorded and updated risks which were person centred... The manager had investigated incidents and accidents and taken action to reduce these. Staff demonstrated a good understanding about how to safeguard people from the risk of abuse. Staff supported people with their medicines according to national guidelines.
Staff Culture
6/10
✓
Staff felt well supported. Staff were complimentary about the manager and their leadership and support. Comments included; 'Things have improved since [the manager] came. She supports us, works with us and alongside us.'
Staffing Levels
5/10
!
Staff were sufficient in number, suitably skilled and experienced and able to meet people's needs.
Training & Dev
6/10
✓
Per March 2020 comprehensive inspection: Staff received the training and support they needed to carry out their roles. Staff confirmed they received training that was relevant to their role and enhanced their skills. New staff had received a thorough induction.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission when we inspected. The previous registered manager had left the service since the last inspection. There was a temporary manager and the organisation were recruiting for a permanent manager.
Programmes
2/10
✕
People told us because of the pandemic, social distancing and shielding, they were cared for in their rooms. However staff frequently interacted with them and supported them to keep in contact with family and friends.
Points to consider
No permanent manager in post, only a temporary one while recruiting.
The service did not have a manager registered with the Care Quality Commission when we inspected. The previous registered manager had left the service since the last inspection. There was a temporary manager and the organisation were recruiting for a permanent manager.
No activities programme or coordinator, so the role is mostly routine personal care.
People told us because of the pandemic, social distancing and shielding, they were cared for in their rooms. However staff frequently interacted with them and supported them to keep in contact with family and friends.
Staffing is adequate but nothing special, with no details on retention or agency use.
Staff were sufficient in number, suitably skilled and experienced and able to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews