Last updated: 10 February 2026
"Strong safety practices and good staff training, although high agency use causes rushing and activities are inconsistent."
Effective safeguarding systems; strong IPC with staff training, audits, PPE use and testing. Per 2019 and 2022 IPC inspection.
Staff said they could make suggestions and raise concerns; approachable staff per residents and relatives. Per 2019 comprehensive inspection.
High levels of agency staff due to recruitment difficulties; some staff report 'not enough staff, we are always rushing around'. Per 2019 comprehensive inspection.
Staff complete induction, receive training covering roles, regular supervisions and appraisals; confident in roles. Per 2019 comprehensive inspection.
The registered manager was available to staff, residents and relatives as required; quality assurance systems and audits in place. Per 2019 comprehensive inspection.
Activities varied but 'some days good, some days nothing is offered'; limited staff engagement observed. Per 2019 comprehensive inspection.
High use of agency workers because of hiring problems, and some care workers say they are always rushing around.
the service is currently using high levels of agency staff due to difficulties in recruitment... 'There is not enough staff, we are always rushing around.' Per 2019 comprehensive inspection.
No steady activities programme, some days nothing offered so the job is mostly routine personal care.
People told us the activities were varied, 'Some days good, some days nothing is offered.'... staff had not engaged people in activities or tasks. Per 2019 comprehensive inspection.
Staff surveys more negative especially on staffing levels, so not all care workers feel fully valued or supported.
staff surveys were more negative especially regarding staffing levels. Per 2019 comprehensive inspection.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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