Working at The Amwell
Asfordby Road, Melton Mowbray, LE13 0HN
Operated by The Amwell Care Home Limited
88 bedsResidential homes
Workplace Score
2.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.0/10
Key Finding
"Great activities and programmes for residents, but chronic staffing shortages, failing leadership, and unsafe practices make it a poor workplace."
Safety & Risk
1/10
✕
Medicines were not managed safely. The provider was unable to evidence people were receiving sufficient hydration to sustain good health.
Staff Culture
3/10
✕
A staff member told us when leaders from the provider come to the service, they do not engage well with the staff team, “sometimes not even saying good morning.” Additionally, staff told us there was very little praise and recognition for staff members.
Staffing Levels
1/10
✕
Inspectors observed a person requiring support to get to the toilet, however, there were not enough staff available at the time to help them... resulting in the person experiencing incontinence.
Training & Dev
2/10
✕
staff did not always have the knowledge and skills to always enable them to carry out their roles sufficiently.
Management
1/10
✕
The provider had been in breach of regulation following 5 previous inspections. The service remains in special measures following this inspection.
Programmes
6/10
✓
Feedback regarding activities was very complimentary, and we observed people participating with activities staff throughout the inspection. One relative said, “Schoolchildren come on Thursdays. They do a variety of themed things like they had a Spanish day. [Activity staff] go the extra mile. There is a greenhouse group which [loved one] likes.”
Points to consider
Not enough staff on duty, leaving care workers stretched thin and unable to help people in time, like with toilet needs leading to accidents.
Inspectors observed a person requiring support to get to the toilet, however, there were not enough staff available at the time to help them because staff were supporting other people... resulting in the person experiencing incontinence.
Leadership keeps failing to fix major safety and care problems despite years of warnings and inspections.
The provider had been in breach of regulation following 5 previous inspections. This service was placed in special measures following our last inspection in December 2024. The service remains in special measures following this inspection.
Unsafe working conditions with poor medicines handling, stained equipment, and infection risks that put both residents and staff in danger.
Medicines were not managed safely... Infection prevention and control practices were not always followed which increased the risk of cross contamination... people were still observed to be sleeping on mattresses that were malodourous and had urine staining.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Inadequate
Safe
✕
Inadequate
Effective
✕
Inadequate
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews