Working at The Albany Care Home
7 London Road, Oxford, OX3 7SN
Operated by Healthcare Homes (Spring) Limited
38 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive manager and stable happy team with good training and supervisions, but staffing shortages and weak quality checks hold it back."
Safety & Risk
6/10
✓
Medicines managed safely; staff knew how to report safeguarding; some risk gaps like missing falls assessment but 'provider responded immediately... all actions completed'.
Staff Culture
6/10
✓
Established group of staff who worked well as a team; staff say 'The management team are supportive and proactive'; relatives note 'happy environment, lots of happy friendly banter'.
Staffing Levels
5/10
!
No longer using agency staff, safe recruitment, but mixed feedback on levels: 'staffing levels could be improved... We do not have enough staff due to demands of the residents' and staff continuously busy.
Training & Dev
6/10
✓
New staff induction with mandatory training and shadowing; 'staff access to supervisions and appraisals had improved and staff told us they felt supported'.
Management
5/10
!
Long-standing registered manager with deputy support and clear structure, staff say 'Manager is good, supportive and listens to us', but quality assurance processes 'not being used to drive improvement' and audits missed shortfalls.
Programmes
5/10
!
Per 2022 comprehensive inspection: activities coordinator organised regular programme with variety including film matinees, choir, bingo, armchair exercises, singing sessions.
Points to consider
Staffing levels meet plans but staff say they are often short especially for HUB rehab beds, leaving everyone busy all day.
'Staffing can be hit and miss... Our numbers do not take into account the demands HUB beds'... staff were continuously busy.
Quality checks like audits miss record problems and action plans lack deadlines or run late.
provider's audits had not identified these shortfalls... no clear timelines for the actions to be completed or the timelines were not met.
Only basic group activities like bingo and choir run by a coordinator, nothing specialist to vary the daily routine.
Per 2022: activities co-ordinators... film matinees, choir, bingo, armchair exercises, round up of the weekly news, singing sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews