Last updated: 9 February 2026
"Supportive management, good training and positive team culture, but staffing vacancies lead to agency use and some medicines paperwork issues."
Per 2018 comprehensive inspection: Good safeguarding, risks, incidents but 'best interest' decision making for covert medicines did not adhere to NICE guidelines (addressed).
Per 2018 comprehensive inspection: 'relaxed and friendly atmosphere [...] Staff [...] positive about the management team [...] "We work well as a team."'
Per 2018 comprehensive inspection: 'sufficient numbers of staff available to keep people safe' but 'when regular staff were not available due to staffing vacancies, the service ensured the same agency staff were assigned.'
Per 2018 comprehensive inspection: 'on-going training programme [...] staff were kept up-to-date [...] opportunities for other training'; staff cited autism, Makaton, PEG, brain injury training.
Per 2018 comprehensive inspection: 'Staff said the management team were approachable [...] Staff said they felt well-supported and management were very approachable.'
Per 2018 comprehensive inspection: 'programmes of activities and therapies time-tabled'; hydro pool, sensory centre, karaoke, train trips, community outings.
Staff numbers are enough but vacancies mean some shifts get covered by agency workers.
when regular staff were not available due to staffing vacancies, the service ensured the same agency staff were assigned to the service to help ensure consistency and continuity of care to people.
Paperwork process for hiding meds in food or drink for people unable to consent was not always spot on.
the 'best interest' decision making did not adhere to the National Institute for Health and Care Excellence (NICE) guidelines as the best interest decision had not involved the relevant people.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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