Last updated: 10 February 2026
"Hands-on managers and a supportive culture for staff, although busy shifts and basic activities hold it back."
2020 IPC inspection: We were assured that this service met good infection prevention and control guidelines. Per 2019: Staff understood their responsibilities to safeguard people... Medicines were managed safely, incidents managed effectively.
Per 2019 comprehensive inspection: People and staff confirmed that they felt valued and part of a caring community within the home. Staff told us they felt very well supported by the registered managers.
Per 2019 comprehensive inspection: There were enough staff and they were easily visible throughout the building. Although staff were busy, we observed they responded to call bells quickly and people's support was not rushed.
Per 2019 comprehensive inspection: Staff received training and support to enable them to carry out their roles effectively... staff had recently received training in tracheostomy care... there was a programme of staff supervision.
Per 2019 comprehensive inspection: The registered managers were visible throughout the service and had a 'hands on' approach to their role which supported them to mentor staff and over-see the day to day life in the service.
Per 2019 comprehensive inspection: The service employed activities staff and volunteers who planned a varied programme of both group and individual activities... supported to maintain a sense of purpose by being part of the local community.
Staffing is enough to meet needs and respond quickly, but staff were busy which might make shifts feel stretched.
Although staff were busy, we observed they responded to call bells quickly and people's support was not rushed.
Varied activities with a coordinator and volunteers add some interest, but no specialist programmes or innovations to make the role more fulfilling.
The activities coordinators and volunteers worked hard along with care staff to identify ways to provide a range of activities and occupations that appealed to all.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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