Last updated: 10 February 2026
"Supportive leadership and family-like culture with safe practices, although staff are always busy and cover flexibly."
Staff understood how to identify and report concerns... Risks were managed well... Medicines were administered in a safe and personalised way... safeguarding incidents were reported and investigated.
Staff told us they were well supported, and they received regular supervision... The service was well-led and had an open culture which encouraged communication and learning... 'feels like a family'.
People and their relatives told us there were enough staff to meet people's needs... Staff confirmed that staffing levels were suitable... 'we're always really busy but we work together to cover'.
Staff training was up to date and relevant... specific training to meet the needs of people, for example, dementia training... New staff undertook an induction... regular supervisions.
The registered manager promoted an open and inclusive culture... open-door policy for people, staff and relatives. People, relatives and staff spoke positively about the registered manager.
The service had a dedicated activities team, they facilitated events... scheme called 'butterfly moments' where staff would spend meaningful time... chatting, dancing to music or playing games.
Staffing is enough to meet needs but staff say they are always busy and have to be flexible to cover.
One member of staff said, 'Don't get me wrong, we're always really busy but we work together to cover. We're flexible when needed'.
Activities team runs regular events and a scheme called butterfly moments but nothing more innovative like specialist therapies.
The service had a dedicated activities team... scheme called 'butterfly moments' where staff would spend meaningful time with a person doing an activity they enjoyed.
Training covers mandatory and some specific needs like dementia but no funded qualifications or career development paths mentioned.
Staff training was up to date and relevant to the support people required. Staff had undertaken specific training... dementia training... regular supervisions and appraisals.
AI Generated
Last inspected: September 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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