Last updated: 10 February 2026
"Staff and residents are involved in running the service with enough suitable staff available, but unreliable oversight and basic activities are concerns."
We identified some concerns regarding infection control which were addressed by the registered manager. We found some minor issues regarding medication record keeping.
People and staff were involved in the running of the service and fully understood and took into account people's protected characteristics.
The provider ensured there were sufficient numbers of suitable staff. We observed enough staff available to support people in line with their current needs.
Systems in place to monitor the service were not always effective and instrumental in identifying concerns and taking appropriate actions.
People were involved in social events and took part in planning holidays, activities and celebrations such as birthdays and seasonal events.
The manager's checks missed problems like dirty areas and medication record errors, so oversight is not reliable.
A range of quality audits had not always been instrumental in identifying or resolving the issues we found during our inspection.
Only basic social events and holidays, no activities coordinator or varied programme to make the job more interesting.
People were involved in social events and took part in planning holidays, activities and celebrations such as birthdays and seasonal events.
Staffing is adequate with enough staff on shift, but no details on low agency use or stable team to keep workloads easy.
We observed enough staff available to support people in line with their current needs.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp