Last updated: 10 February 2026
"Approachable management and positive culture where staff feel valued, but medicines management gaps need attention."
Overall, safe medicines management processes are in place, although we identified some minor areas for improvement. Medicine counts were not accurate for some people and eye drops and topical creams were not dated when opened.
The service had a culture that was open, honest and positive. Staff felt included and valued by the leadership and management team.
There were sufficient numbers of suitably trained staff to meet people's needs and to support them to stay safe.
Staff accessed appropriate training and development opportunities. Staff received supervision and support and they felt supported by their manager.
Staff told us the management team were fair and approachable. The management team came across as committed and competent.
The activities co-ordinator explained that they had a glass electronic table which was really good. The used it to look at Google maps... There are trips to the theatre.
Staffing levels are adequate with call bells answered promptly, but no details on retention, agency use or proactive planning.
There were sufficient numbers of suitably trained staff to meet people's needs and to support them to stay safe.
Training is standard and appropriate with supervision, but no specialist courses, funded qualifications or career pathways mentioned.
Staff accessed appropriate training and development opportunities. Staff received supervision and support.
Safety has some gaps like inaccurate medication counts and undated eye drops, so extra vigilance needed for risk management.
Medicine counts were not accurate for some people and eye drops and topical creams were not dated when opened.
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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