Working at The Abbey Residential Home
Town Street, Malton, YO17 7HB
Operated by W And J A Bishop Limited
24 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable management and supportive culture with strong safety practices, but staffing gets busy at times with occasional agency use."
Safety & Risk
8/10
✓
2022 IPC inspection: Assured provider using PPE effectively, accessing testing for staff and people, preventing and managing infection outbreaks; per 2019: medicines managed safely, safeguarding training in place.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff spoke highly of management support, comments included 'I like working here. Management are always around, and I feel well supported'; relaxed atmosphere.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There was enough staff to support people, call bells answered in a timely manner, but it gets busy at times and agency used not very often.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff completed induction, received training, regular supervisions and management checked understanding of training topics.
Management
7/10
✓
Per 2019 comprehensive inspection: People and staff spoke positively of the registered manager described as approachable and accessible, with regular staff and resident meetings.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Activities coordinator planned varied activities and impromptu sessions based on interests, including one-to-one time, positive feedback from people.
Points to consider
Staffing is adequate but gets busy at times and they use agency staff occasionally.
It gets busy at times but generally I would say there is enough staff... They sometimes use agency staff but not very often. (2019)
Only standard training with induction, supervisions and checks, no specialist courses mentioned.
Staff new to the service completed an induction. Staff received training to ensure they had the relevant skills and knowledge. (2019)
Activities coordinator runs regular varied programme but no specialist or innovative approaches.
The activities coordinator considered each person's interests when planning activities. Activities were either planned or impromptu... We do all sorts. (2019)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews