Working at Thatcham Court Care Home

Medicines were safely ordered, stored, administered... audits... showed no concerns. Accidents and incidents were recorded... and the service learnt lessons if things went wrong.

There was a very positive workplace culture... Staff were clear about their roles and spoke passionately about how the management team supported them... 'I personally would describe the culture as a family. We all help each other.'

Staff were offered and completed advanced level training. This included advanced skills, such as collecting blood specimens... Some staff had completed additional qualifications in health and social care.

The service was exceptionally well-managed. There was a very positive workplace culture... Improvements to the service were made based on the feedback of people, relatives, staff and others.

The service measured the pre-and post-fall rate [from decorated Zimmer frames]. They found by decorating the frames, the rate of falls had diminished considerably. No one had sustained a fracture for more than one year.