Working at Thameside

Managers' quality checks missed safety problems like overdue equipment maintenance.

Safety checks were last done in April 2023, no maintenance person for months prior.

Staffing is adequate but stretched in high-needs areas, so less time for baths or activities.

Staff told us 'There is just not enough staff to do anything. People in their bedrooms are left out.'

Activities are basic staff-led ones with not enough outings or variety to keep things interesting.

Family said 'There is a lack of people going out. People get bored' and recommendation for more varied activities.