Last updated: 9 February 2026
"Good training and positive culture with open doors, but governance failed to spot safety risks and activities lack variety."
Missed safety checks on alarms, slings, lights since April 2023 due to no maintenance person (breach Reg 12); minor cream storage issues.
Positive culture with open door policy, regular supervision, and staff confident to raise concerns via meetings.
Enough staff generally per dependency tool, but some staff reported shortages in higher needs areas like 'There is just not enough staff to do anything'.
Staff received induction, Care Certificate, dementia training, and had care champions for specialist advice.
Governance systems did not support consistent safe care; quality assurance failed to identify risks and environmental issues (breach of Reg 17).
Staff-led activities with planner and some tailored engagement, but family noted lack of outings and variety; recommendation made.
Managers' quality checks missed safety problems like overdue equipment maintenance.
Safety checks were last done in April 2023, no maintenance person for months prior.
Staffing is adequate but stretched in high-needs areas, so less time for baths or activities.
Staff told us 'There is just not enough staff to do anything. People in their bedrooms are left out.'
Activities are basic staff-led ones with not enough outings or variety to keep things interesting.
Family said 'There is a lack of people going out. People get bored' and recommendation for more varied activities.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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