Working at Thames View
58 High Street, Thames Ditton, KT7 0TT
Operated by Aria Healthcare Group LTD
78 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and staff feeling valued with good training and teamwork, but no permanent registered manager in place."
Safety & Risk
8/10
✓
Safeguarding concerns reported, risks mitigated with sensor mats, incidents analysed for learning, medicines audited monthly with good practice observed.
Staff Culture
7/10
✓
Staff felt valued, good teamwork and communication; 'The management are very approachable... teamwork is really good now'.
Staffing Levels
6/10
✓
Enough staff on each shift to meet needs; staff said they had time to chat with people, dependency tool used, good recruitment procedures.
Training & Dev
7/10
✓
Induction, mandatory training, clinical training like syringe driver and catheter, Care Certificate expected, supervision every 6-8 weeks.
Management
6/10
✓
Deputy manager acting up praised for approachable leadership and effective communication, but no registered manager in post at inspection; new one due to start two weeks later.
Programmes
6/10
✓
Dedicated activities coordinator with varied programme: gardening, baking, arts and crafts, quizzes, exercise, wine-tasting, armchair travel, book club.
Points to consider
No permanent registered manager in place yet, even though the deputy is doing well.
The service did not have a manager registered with the Care Quality Commission. A new manager had been appointed and was due to start work two weeks after our inspection.
Staffing levels are adequate with enough staff to meet needs and have chats, but nothing exceptional like long team stability or no agency use.
Staff confirmed that there were enough staff deployed on each shift to meet people's needs. They said they had time to spend with people in addition to providing their care.
Activities are varied and regular with a coordinator, but no specialist programmes or innovative approaches that stand out.
There was a full and varied programme of activities which was based on people's individual needs and interests. The programme included gardening, baking, arts and crafts, quizzes, a daily exercise class and a monthly wine-tasting club.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews