Last updated: 9 February 2026
"Supportive management and staff feeling valued and listened to, but limited activities and gaps in risk records hold it back."
Some aspects of the service were not always safe because records about risks for people were not always clear... one person... had no plan in place to reduce the risks.
Staff told us they felt listened to and supported. They confirmed regular meetings took place and that they were actively encouraged to provide feedback.
There were sufficient staff to meet people's needs... Our observations reflected staff responded promptly to people requests for support.
Staff completed an induction... Care Certificate... All staff were supported through supervisions and appraisals.
The registered manager demonstrated an open and transparent approach... Staff described the registered manager as easy to talk to, very organised and very supportive.
Activity provision was limited... We observed very little in terms of activity provision that people wanted to engage in.
Activities are limited to basic things like games and a weekly dog visit, so your days would mostly be routine personal care.
We observed very little in terms of activity provision... games, quizzes and entertainments were provided... a dog comes once a week
Risk records have gaps like missing plans for limb contractures or wrong repositioning charts, so new staff might not give fully safe care.
one person living with severe contractures of the limbs had no plan in place... the person's repositioning chart did not reflect that their position was being changed in line with their care plan
Staffing is enough to get by with prompt responses, but nothing special like low agency use or great retention mentioned.
There were sufficient staff to meet people's needs... 'You could always do with more, but it's very good'
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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