Working at Thackley Green

People were protected from the risk of abuse. Risks to people had been assessed and measures were in place. Medicines were managed safely but there had been an increase of medication errors and staff were focused on reducing these.

Staff told us they felt the service was managed well and they felt supported in their roles. One staff member said '[Registered manager] is very approachable.' People spoke positively about the service and staff had received compliments from people and relatives.

All staff completed induction training when they first commenced their employment. Staff told us the training they received gave them the skills and confidence to perform in their roles. Ongoing training was provided so staff remained up to date and their skills and knowledge was refreshed. Staff were enrolled onto the Care Certificate.

The registered manager understood their role and responsibilities and was proactive and enthusiastic about improving the care and support people received at Thackley Green. Staff told us they felt the service was managed well and they felt supported; one said '[Registered manager] is very approachable. She has stepped into the role well.'

Staff encouraged people to take part in meaningful activities such as reading, playing boardgames and puzzles. The therapy team had a therapy student trialling weekly group activity sessions. People received input from therapists including practice using stair lifts, stairs and cooking to support rehabilitation.