Working at Terrys Cross House

People were protected from harm and abuse. Staff had received training in safeguarding... Risks to people were identified, assessed and monitored... People were receiving their medicines safely.

Staff described a positive atmosphere where they felt able to raise any questions or concerns openly. One staff member said they felt their views were listened to and considered. They told us, 'We are all as important as each other here.'

There were enough suitable staff to care for people safely. There were some vacant posts but there had not been a negative impact on the care people were receiving.

Staff received the support and training they needed to be effective in their roles. For example, a staff member explained how they would recognise if a person with diabetes was becoming unwell.

People and staff spoke highly of the management of the service. One staff member said, 'The manager works with us regularly and we can talk to her about anything. She is very supportive and the place is well run.'