Working at Terrington Lodge
2 Lynn Road, King's Lynn, PE34 4JX
Operated by ARMSCARE Limited
25 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel motivated with strong teamwork and support from a visible manager, but recent staff recruitment struggles and basic activities hold it back."
Safety & Risk
7/10
✓
Staff had received training in safeguarding... Appropriate referrals were made. Risks... were assessed, managed and regularly reviewed. Medicines were stored securely... administered safely. Lessons had been learnt following analysis of incidents.
Staff Culture
8/10
✓
Staff were motivated and enjoyed strong team work, they felt well supported by the registered manager. Staff told us there was a positive culture in the service and their views and feedback were listened to.
Staffing Levels
6/10
✓
There were enough staff to ensure that people's needs were met safely, however had noticed that the provider had struggled to recruit new staff recently. The registered manager had paused new admissions.
Training & Dev
7/10
✓
Staff completed the Care Certificate... supported to complete national vocational qualifications. Staff told us they felt well-supported. They received regular supervision and checks of their competency.
Management
8/10
✓
Staff were motivated and enjoyed strong team work, they felt well supported by the registered manager. People and their relatives told us the registered manager was visible, open and approachable.
Programmes
6/10
✓
An activities coordinator was employed at the home to encourage people to remain active. People were supported to take part in activities within the home and within the community. Individual one to one activities were planned.
Points to consider
Staffing is adequate but they've struggled to hire new staff recently and paused new admissions to keep levels safe.
provider had struggled to recruit new staff recently. The registered manager had paused new admissions to the service during the period where recruiting staff was a challenge.
Activities are run by a coordinator with home and community options, but no specialist or innovative programmes mentioned.
An activities coordinator was employed... supported to take part in activities within the home and within the community. Individual one to one activities were planned and scheduled for people who were being cared for in bed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews