Working at Terrance House

People were protected from the risk of abuse, harm or discrimination. This was because staff completed regular training to understand how to recognise and respond to any concerns they may have. Medicines were managed safely.

People and staff told us that there were enough staff to be available to people when they needed support. Staff rotas matched the numbers of staff on duty and showed this level of staffing was maintained with few exceptions for sickness.

All staff continued to be offered a programme of training that was kept updated and provided areas of specialism specific to the needs of people using this service. For example staff received conflict management training.

People told us that the activities on offer had improved following the employment of two activities co-ordinators. People were consulted about their interests and a programme of at home activities, and activities that took place in the community were developed.