Working at Tenterden House Care Home
Lye Lane, St Albans, AL2 3TN
Operated by Bupa Care Homes (BNH) Limited
40 bedsNursing homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.3/10
Key Finding
"Strong leadership, passionate valued staff and robust safety, although staffing lacks evidence of stable long-term teams."
Safety & Risk
9/10
✓
2020 targeted inspection: Assured on all infection prevention including PPE, testing, outbreaks, robust policies; per 2018: Safe medicines with audits, proactive risks e.g. sensor mats/CCTV, confident reporting.
Staff Culture
9/10
✓
Per 2018 comprehensive inspection: Staff spoke positively and passionately about working there, felt valued with opinions that mattered, motivated happy workforce, strong teamwork and recognition system.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: Sufficient numbers of staff deployed to meet needs, rotas confirmed adequate levels, robust recruitment with pre-employment checks, strong focus on permanent staff group.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Training plan covered mandatory and specialist topics like dementia care, Gold Standards Framework, end-of-life from hospice; regular supervision, appraisals, team meetings.
Management
9/10
✓
Per 2018 comprehensive inspection: Registered manager visible, approachable, exemplary role model who works alongside staff, drives innovation, received awards for quality, staff felt valued and motivated.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Weekly international themed activities with passports, reminiscence using European Reminiscence Network research, community Christmas events, creative supports like marathon participation; 2020: garden jazz/opera bands.
Points to consider
Staff numbers meet needs safely with good recruitment, but no details on stable long-term teams or no agency keeping workloads light.
Per 2018 comprehensive inspection: 'Sufficient numbers of staff with the right skills and abilities met people’s needs. Rotas confirmed that staffing levels were adequate'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Outstanding
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews