Last updated: 10 February 2026
"Good training and activities programmes, but staff do not feel supported by the manager, high manager turnover has lowered morale, and low staffing impacts care."
Records relating to the administration of 'as needed' medicines were not always consistent. Some recording discrepancies were identified where falls were not always recorded on people's falls logs.
The service had experienced a high turnover of managers since our last inspection. Staff told us this had an impact on consistency and had affected the morale of the team.
Staff and relatives, we spoke with consistently told us they were concerned low staff levels were having an impact on the quality of care people received.
Per 2019 comprehensive inspection: Staff told us that they received training they needed to do their job well and were supported in their roles.
Most staff we spoke with told us they did not feel supported by the registered manager. Staff told us they did not always feel listened to and valued.
Per 2019 comprehensive inspection: The home employed two staff whose role it was to plan a timetable of activities each week.
Staff say they don't feel supported or listened to by the manager.
Most staff we spoke with told us they did not feel supported by the registered manager. Staff told us they did not always feel listened to and valued.
High turnover of managers has lowered staff morale and made things inconsistent.
The service had experienced a high turnover of managers since our last inspection. Staff told us this had an impact on consistency and had affected the morale of the team.
Low staff numbers mean care quality is suffering, according to staff and relatives.
Staff and relatives, we spoke with consistently told us they were concerned low staff levels were having an impact on the quality of care people received.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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