Working at Tennyson Grange

People were safe at Tennyson Grange. Staff had been trained to safeguard people from abuse, understood identified risks to people's safety and wellbeing and knew what action to take, to help keep people safe.

Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. Staff felt able to raise concerns with senior staff without fear of what might happen as a result.

There were enough staff to support people. The numbers and skills of staff on duty matched the needs of people using the service.

Staff were able to meet the range of people's needs. They received relevant training to help them do this. Staff were expected to update their training and attend refresher courses to help them continuously apply best practice.

The registered manager and the senior staff team were available and accessible to people and visitors and took a genuine interest in what people, visitors and staff had to say.

There was a varied programme of activities such as memory and reminisce quizzes, light exercises, games, arts and crafts, movie afternoons and group discussions about news events. Musical entertainers also regularly visited the service.