Last updated: 9 February 2026
"New managers have boosted staff morale and ensured sufficient staffing with good safety, but training and activities lack specialist programmes and quality systems need embedding."
People's medicines were given safely and as prescribed. Risk was well managed... Safeguarding matters were investigated fully, and lessons learned.
Staff morale had improved, and staff were now provided with the resources they needed to successfully carry out their roles. A staff member said, 'Everything has changed, we are so happy now... new managers who listen to us'.
Observations showed there were sufficient staff suitably deployed to meet people's care and support needs in a timely way. A person's relative told us, 'There's always loads of staff when I go'.
Staff received an induction, training, supervisions, and practical competency assessments in line with national best practice guidance.
A new registered manager and new directors were in place since the last inspection, and rapid improvements had been made. There was a positive and open culture, which impacted on staff morale.
The activities coordinator was proactive and thoughtful in supporting people to take part in meaningful social and leisure activities... This included visiting a local dementia-friendly cinema and the circus. The provider was also planning a garden party.
New management team is doing rapid improvements but their quality systems still need to be fully bedded down and kept going.
Systems and processes were in place to facilitate good governance; this now needs to be developed, embedded, and sustained.
Training covers induction, supervisions, and skill checks but no specialist courses or career progression paths.
Staff received an induction, training, supervisions, and practical competency assessments in line with national best practice guidance.
Activities include outings and events run by a coordinator but no specialist therapy programmes or innovative approaches.
The activities coordinator was proactive... visiting a local dementia-friendly cinema and the circus. The provider was also planning a garden party.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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