Working at Tendercare Home Ltd
237-239 Oldbury Road, Rowley Regis, B65 0PP
Operated by Tendercare Home Limited
46 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Supportive manager and positive culture with strong safety, but busy staffing and basic activities limit time for extras."
Safety & Risk
7/10
✓
Safeguarding systems in place with staff training and competency checks; medicines administered as prescribed with accurate balances; incidents analysed monthly for trends
Staff Culture
7/10
✓
Staff said 'Things are so much better... the atmosphere has changed and is more positive now. It is a pleasure to come to work. I feel valued here and supported'
Staffing Levels
5/10
!
Staff told us there was enough staff on duty to meet people's needs, it can be busy at times
Training & Dev
6/10
✓
The training matrix showed all staff had completed safeguarding training; staff had refresher and moving and handling training; per 2020 report training in dementia care and falls awareness
Management
6/10
✓
The registered manager was described as approachable, supportive, open and transparent; staff said 'the manager is brilliant and so supportive... morale is good now'
Programmes
5/10
!
Per 2020 comprehensive inspection: 'The provider had a wide range of activities on display... An activity programme was available, so people could take part... hairdresser weekly'
Points to consider
Staffing is enough to cover needs but gets busy, leaving less time to chat with residents or do extras.
Staff told us there was enough staff on duty to care for everyone, it can be busy at times and we do try and fit in activities where we can
No activities coordinator or special programmes, just a basic schedule that staff fit in when possible.
Per 2020: The provider had a wide range of activities on display so people could take part where they wanted. An activity programme was available... Staff said it can be busy... we do try and fit in activities
New manager is supportive but improvements to oversight and audits still need to be fully embedded.
Although improvements have been made these now needed to be sustained... further improvements were required with the audit undertaken for recruitment files
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews