Working at Templemore Care Home

Not enough staff on shifts, especially mornings and weekends, with lots of agency workers and staff under pressure.

A person told us,“They are under pressure... there’s a lot of agency staff.” Staff: “Poor morale due to staffing levels, the morning shifts are the worst shifts.”

Risks to residents like poor repositioning, fluid tracking, catheter care, and unsafe medication storage not managed well.

district nurse requested a person needed to be repositioned 3 hourly but the care logs showed staff repositioned the person 5 hourly... people had identified fluid intake targets but the intake targets were not always met... treatment room door was unlocked and medicine stored in the unlocked fridges were accessible.

Managers not overseeing things properly, audits unreliable, and staff scared to speak up.

Provider oversight and governance system was not used effectively... most staff were not confident to speak up... Staff don't always want to speak up because they are scared and don't feel they can trust management.