Last updated: 10 February 2026
"Dedicated staff create a strong culture, but poor leadership oversight, outdated training and safeguarding failures hold it back."
Per 2020 comprehensive inspection: The service could not adequately evidence they were protecting people from the risk of abusive practices. This was a breach of regulation 13
Per 2020 comprehensive inspection: Staff were very dedicated and committed to people at the service. Some said they spent more time at the home than with their own family
Per 2020 comprehensive inspection: There were sufficient levels of staffing during the day... We did question the number of staff available during the night
Per 2020 comprehensive inspection: The staff training matrix... showed some staff training was out of date and competency checks were not available
Per 2020 comprehensive inspection: There had been a lack of leadership and oversight at the service which had led to a deterioration in the quality of care
People were supported to continue their interests during the national lockdown such as arts and crafts and music
Leadership lacks oversight and some staff feel unsupported by managers
There was a lack of leadership at the service... Staff gave mixed feedback about management of the service. Some had concerns about lack of management support, and low morale. Per 2020 comprehensive inspection
Some staff training is out of date and they do not get regular supervision
some staff training was out of date and competency checks were not available... Staff supervision and annual appraisal of performance was also not undertaken at the provider's required frequency. Per 2020 comprehensive inspection
Not protecting residents from harm well enough with safeguarding failures noted
The service could not adequately evidence they were protecting people from the risk of abusive practices. This was a breach of regulation 13. Per 2020 comprehensive inspection
AI Generated
Last inspected: June 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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