Last updated: 10 February 2026
"Staff feel listened to with high morale and up-to-date training, but basic activities and sufficient staffing without strong retention hold it back."
Medicines were received, stored, administered and disposed of safely. Staff involved in handling medicines had competency assessments completed to ensure their practice was safe.
Staff morale was high. They felt listened to and told us the registered manager was approachable.
There were sufficient staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.
Staff were up to date with training that the provider deemed as mandatory. Specialist training based on people's specific needs had been completed. For example, dementia care.
Staff morale was high. They felt listened to and told us the registered manager was approachable.
People enjoyed the social activities arranged for them. They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
Activities are basic like arts, crafts, quizzes, board games and entertainers, so the role might feel routine without specialist programmes or a dedicated coordinator.
They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
Staffing is sufficient to meet needs but nothing special, with no info on low agency use or strong staff retention.
There were sufficient staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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