Last updated: 10 February 2026
"Approachable management and supportive culture with strong safety practices, but slow call bell responses stretch shifts."
Potential risks to people's health and welfare had been assessed and there was detailed guidance for staff, accidents and incidents had been recorded and analysed with action taken.
Staff told us that the provider visited the service regularly and discussed any concerns they had, people and staff told us the management team were approachable and supportive.
There were sufficient staff on duty to meet people's needs, the registered manager had used a dependency tool to calculate the number of staff required.
Staff received training appropriate to their role, staff received supervision and appraisal to discuss their development and training needs.
There was an open culture within the service, people and staff told us the management team was approachable.
People were supported to take part in activities they enjoyed, activities worker arranged cinema time, entertainers, music and singing in communal lounge or rooms.
Staffing is adequate but some call bells took half an hour to answer, so shifts can feel stretched.
During the inspection, a relative rang the call bell... this was not answered for half an hour.
Only standard training like induction and basic topics, no specialist courses or funded qualifications.
Staff received training appropriate to their role. New staff received an induction, staff completed the Care Certificate.
Activities are regular with an activities worker but basic like music and entertainers, no specialist programmes.
People took part in cinema time... Entertainers came in from the community, music and singing to engage people.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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