Last updated: 9 February 2026
"Staff feel supported by an approachable manager in a positive atmosphere, but occasional staffing shortages raise stress and activities lack varied programmes."
People were protected from the risk of abuse or neglect; staff were trained to recognise and respond to any safeguarding concerns. The registered manager reviewed ... accidents or incidents ... action had been taken where necessary to help prevent incidents and accidents happening again.
Staff were very well supported and had opportunities to make suggestions or raise concerns. Staff told us the registered manager was very approachable and responsive.
Staff told us staffing levels were okay the majority of the time but there were occasions when another staff member would have been beneficial, as COVID-19 had impacted on staff and their stress levels.
Staff received an induction and on-going support and training. They could also access training through an on-line learning platform. Supervisions and annual appraisals were used to monitor staff performance and support their wellbeing.
Staff told us the registered manager was very approachable and responsive. Staff enjoyed working at the service and said there was a good atmosphere and it was a nice environment to work in.
We spoke with ... activities coordinator. People told us ... spoke about activities they had participated in. 'There is lots of things going on and I just join in if I want to.'
Staffing is okay most days but there are times when more staff would help cut down stress from COVID.
Staff told us there were occasions when additional staff would have been beneficial to reduce staff stress levels due to COVID-19.
There is an activities coordinator but no details of regular varied programmes or special events to enrich the working day.
People told us the meals were lovely and spoke about activities they had participated in.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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