Working at Telscombe Road

People lived at the service safely and were protected from avoidable harm. A learning culture ensured that risks were minimised. All staff were appropriately trained... The service was clean and medicines were administered safely.

Staff welfare was managed well by the registered manager. A staff member said, “All incidents have a de-brief option. But we have such a good team that we support each other. Managers are very supportive.”

Staff told us that they received enough training in the key areas needed to support people including, positive behaviour support, safeguarding and de-escalation techniques. Staff induction was thorough... Ongoing staff support was provided through six weekly supervision meetings.

The registered manager was approachable and had a clear vision about the future of the service putting people’s needs at the centre of everything. Staff had a voice and we were told managers listened to and responded to concerns or issues raised.

Weekly planners were in place for activities and trips and people were able to chose what they wanted to do each week. Staff told us of some of the trips they did... went to Worthing... Stanmer Park... arranged the hire of a private swimming pool for birthday.