Working at Telford Court Nursing Home
Dunwoody Way, Crewe, CW1 3AW
Operated by Inspired Life Care Limited
85 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and a strong team culture with great morale and teamwork, but inconsistent safety records and missed abuse notifications hold it back."
Safety & Risk
5/10
!
Overall, staff understood and managed risks, however, some records needed to be more robust. The provider had not always ensured Care Quality Commission were notified of all concerns relating to abuse.
Staff Culture
8/10
✓
Staff said managers were supportive... morale was good, and they said there was good teamwork. Comments included, “The teamwork and skill mix are brilliant. The bond that everyone has is amazing” and “This is my forever job.”
Staffing Levels
6/10
✓
There was a stable staff team, and the provider occasionally used agency staff to cover absences. Staff were positive about staffing levels.
Training & Dev
6/10
✓
Managers made sure staff received training and regular supervisions to maintain good care, some staff appraisals were overdue. They had introduced a new staff role to oversee training, supervision and staff development.
Management
7/10
✓
Everyone we spoke with including people, relatives and professionals were very positive about the management of the service and indicated the registered manager was supportive and approachable. During our on-site visit, they were open, transparent, and responsive to our feedback.
Programmes
6/10
✓
The provider had an activities team who supported people with individual and group activities, as well as arranging regular entertainers. They organised trips into the community.
Points to consider
Safety records like risk assessments and care plans are not always fully up to date or matching staff actions, and not every abuse concern was notified to the regulator as required.
records were not always consistent and/or fully reflective of the actions taken by staff to manage risks... provider had not always ensured Care Quality Commission were notified of all concerns relating to abuse or an allegation of abuse as legally required.
Occasional agency staff cover absences, even though the core team is stable.
stable staff team, and the provider occasionally used agency staff to cover absences.
Some staff appraisals are overdue, even with regular training and supervision.
several staff appraisals had recently become overdue, which the registered manager was scheduling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews