Last updated: 10 February 2026
"Strong culture and good training with stable staffing, but leadership needs more time to fully embed."
Safeguarding training complete and staff confident in reporting; risk assessments clear and updated; incidents reviewed for trends; medicines administered safely as prescribed with audits.
Staff described positive culture with comments like 'I love working at the home, I love the residents' and 'everyone is supportive and approachable'; strong teamwork and pride in improvements.
Staff said they felt there was enough staff and the team was stable; agency staff used occasionally but usually regulars who know people well; dependency tool used to ensure coverage.
Records showed a wide range of training completed including safeguarding, medicines, and recent face-to-face sessions; staff felt well-trained and supported with supervisions and appraisals up to date.
Provider invested in management company and service improvement lead; staff spoke positively about the leadership but Well-led rated Requires Improvement to allow improvements to embed.
Dedicated activity co-ordinator organises varied person-centred activities including garden centre trips, art into greetings cards, life journals, quizzes on planets and holidays, one-to-one like nails and gardening.
Leadership has got better with outside help but still needs time to fully settle in and prove its long-term strong.
rated Well Led as Requires Improvement to allow time for the improvements to embed
Staffing levels are fine and mostly stable but they sometimes use agency workers even if they are regulars.
We can have agency staff who are usually regulars and know people well if we need to
Activities are regular and varied with a coordinator but no specialist programmes like named therapies to make the role extra fulfilling.
Appropriate activities and one to one sessions were organised well by the activity co-ordinator who knew peoples’ preferences
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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