Working at Te Hira Care Home Limited

The role mostly involves routine personal care with basic activities like games, puzzles, knitting, and occasional school visits or trips, no dedicated coordinator or special programmes.

We play dominoes in the garden, I really enjoy that... supported with my hobbies, I like to read, knit, do puzzles and play dominoes... During term time a school send some children to speak to the resident's, they play games or read to them... trips into the local community for lunch and tea parties.

Staff numbers are enough to meet residents' needs and get help when called, but no details on low agency use or extra stable long-term team.

People told us there were enough staff because they received support when they needed it. The registered manager explained staffing levels were worked out in advance and were dependant on the needs of the people.

Some safety shortfalls like not all staff fully up to speed on reporting abuse concerns and no guides for when to give as-needed medicines.

We found some staff had limited knowledge of local authority adult safeguarding procedures... there were no protocols in place to guide staff on when to administer some people's 'as needed' medicine.