Last updated: 9 February 2026
"Approachable managers foster a supportive culture and safe care, but unclear staff retention and activities without specialist programmes hold it back."
People received safe care and were protected against avoidable harm... Risks to people were fully assessed and well managed. People's medicines were safely managed.
One member of staff said, 'I can honestly say I love coming to work. It's like visiting old friends.' Staff felt well supported and said... 'We are well supported.'
People gave us positive feedback about staffing numbers and felt there were enough staff... Staff rotas showed that staffing was consistent.
We saw an ongoing schedule of training in place... All staff, regardless of their roles, were trained in effective communication strategies for people living with dementia and had completed a level two course in dementia care.
Staff felt well supported and said the registered manager and deputy manager were open and approachable. Without exception everyone spoke highly of the registered manager and deputy manager.
Staff provided people with meaningful and creative activities such as going out for walks, day trips, meals out, quizzes and musical entertainment. A relative informed us, 'They have plenty of activities...'
Staff numbers are enough to meet needs with consistent shifts and good teamwork, but no details on long-term staff retention or avoiding agency workers.
We observed, and staff told us there were sufficient staff to meet people's needs... Staff rotas showed that staffing was consistent.
Activities include regular outings, music, quizzes and trips arranged by staff, but no dedicated coordinator or specialist therapeutic programmes.
Staff provided people with meaningful and creative activities such as going out for walks, day trips, meals out, quizzes and musical entertainment.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp