Last updated: 10 February 2026
"Responsive management and strong safeguarding, but inconsistent training, supervisions and night staffing held it back."
Staff knew the signs and symptoms of abuse and told us they were confident to raise concerns. The registered manager escalated any safeguarding concerns, notifying relevant partner agencies and working with them to keep people safe.
Staff knew how to safeguard people and felt confident to raise concerns with the registered manager. Staff told us they had received the training they needed to effectively carry out their roles.
People and staff gave mixed feedback about staffing levels. We reviewed records to assess the safety of staffing levels at night and were not assured that the provider had assured themselves in this area.
Not all staff training was up to date, we fed this back to the registered manager who took action to ensure staff training was updated... Staff supervisions were not always being completed at consistent frequencies.
We fed this back to the registered manager who took action, increased staffing levels and completed assessments to assure themselves there were sufficient staff. Staff training was not up to date when we started our assessment, we fed this back to the registered manager who ensured staff completed their training.
Training wasn't all up to date when inspectors arrived and needed fixing straight away, and staff one-on-one meetings weren't regular.
Not all staff training was up to date, we fed this back to the registered manager who took action to ensure staff training was updated... Staff supervisions were not always being completed at consistent frequencies.
Staffing levels got mixed reviews especially at night, with some waits when people rang their call bells.
Staff feedback regarding staffing levels was mixed. Staff told us night staffing could be improved to better meet the needs of people... Some people said they had to wait for staff when they used their call bells but told us it had not negatively impacted them.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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