Working at Tapton Grove

The service was in breach of legal regulation in relation to people’s safe care and treatment. People were at risk of harm due to the provider’s failure to consistently identify and mitigate risk.

Staff reported low morale, particularly due to ongoing issues with shift continuity and a lack of regular staffing. Staff said they did not always feel listened to or supported by management.

High staff turnover and reliance on agency staff to cover shifts contributed to frequent cancellations of activities and disruption to care routines. One staff member said, 'Staffing levels are rarely increased to meet need, and we use quite a large number of agency staff'

Governance systems were ineffective and had failed to identify or address the significant concerns found during the assessment. The culture within the service was poor, characterised by low staff morale.

Opportunities for meaningful activities were limited, with some activities not reflecting people’s interests and others delayed or cancelled due to staff shortages.