Last updated: 10 February 2026
"Staff find the manager approachable and supportive, but high staff turnover, lack of supervision and training, and medicines issues hold it back."
Medicines records were not always completed effectively. The service didn't always record incidents in a robust way and lessons were not always learnt.
Peoples feedback about the culture at the service was mixed. Staff told us, 'The Manager's approachable, morale could be better. High staff turnover.'
Some staff told us that there was a high staff turnover. Some days were difficult to cover due to staff absence e.g weekends resulting in use of agency staff. Staff recruitment was not always carried out with the correct robust checks.
Staff were not always receiving supervision, appraisal, and induction. Not all staff were up to date with their training to meet peoples needs.
Staff told us the registered manager was approachable and supportive but processes in place didn't always enable the manager to have good oversight of the service.
Some activities had been taking place, but people told us they would like to do more and go out more. 'The activities are limited – (there is a) lack of transport.'
High staff turnover means agency workers cover some shifts and hiring checks are weak.
Some staff told us that there was a high staff turnover. Some days were difficult to cover due to staff absence e.g weekends resulting in use of agency staff. There were shortfalls and issues with each of the 2 recruitment files reviewed.
Staff do not always get supervisions and some training is out of date.
Staff were not always receiving supervision, appraisal, and induction. Not all staff were up to date with their training to meet peoples needs.
Medication records have gaps and accident records lack oversight for learning lessons.
Medicines records were not always completed effectively. Systems were not always in place to identify lessons learnt and take appropriate action following accidents and incidents.
AI Generated
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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