Working at Tanglewood Mews

High staff turnover means agency workers cover some shifts and hiring checks are weak.

Some staff told us that there was a high staff turnover. Some days were difficult to cover due to staff absence e.g weekends resulting in use of agency staff. There were shortfalls and issues with each of the 2 recruitment files reviewed.

Staff do not always get supervisions and some training is out of date.

Staff were not always receiving supervision, appraisal, and induction. Not all staff were up to date with their training to meet peoples needs.

Medication records have gaps and accident records lack oversight for learning lessons.

Medicines records were not always completed effectively. Systems were not always in place to identify lessons learnt and take appropriate action following accidents and incidents.