Last updated: 10 February 2026
"Open management and strong safety support staff well, but poor staff retention causing shortages and basic activities hold it back."
People felt safe and there were systems and processes in place to ensure staff were safeguarding people from possible abuse. Risks to people's safety were assessed and measures in place to reduce those risks. People's medicines were safely managed.
New staff told us they had received a clear induction and felt supported by their colleagues. One new member of staff said, 'Seniors are lovely and so caring.'
On the day of our visit there were enough staff to support people. However, the feedback from people, staff and the management team was that the service had been short staffed due to sickness and staff leaving.
People were supported by staff who had received appropriate training for their roles. The service had a training manager in post who worked to support staff in their roles. New staff told us they had received a clear induction and felt supported by their colleagues.
The registered manager worked in an open way with people, their relatives, staff and health professionals to provide a good quality of life for people. People were aware of who the senior management team were, and felt they were able to talk with both the deputy manager and registered manager about any issues of concern.
People told us there were different social activities in the service for them to enjoy. There were both daily activities for people and the staff also planned special themed days to celebrate significant events such as Valentine's day, Easter and people's birthdays.
Staffing is adequate now but shortages from high turnover and sickness meant care workers felt rushed at times.
Both people and staff told us there had been some shortages of staff which had resulted in people having to wait for the care they needed. Staff told us there had been times when the staffing levels had not met the established number of staff required and they needed to prioritise their workload or had felt rushed.
Only basic daily activities and themed events like Easter, no dedicated coordinator or specialist programmes to make the role more interesting.
People told us there were different social activities in the service for them to enjoy. There were both daily activities for people and the staff also planned special themed days to celebrate significant events such as Valentine's day, Easter and people's birthdays.
Training covers the basics and induction but lacks specialist sessions like more on managing difficult behaviour that some staff want.
One new member of staff told us although they had some training on managing challenging behaviours, they felt they could benefit from further training in this area.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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