Working at Tanglewood Cloverleaf

Staffing is adequate now but shortages from high turnover and sickness meant care workers felt rushed at times.

Both people and staff told us there had been some shortages of staff which had resulted in people having to wait for the care they needed. Staff told us there had been times when the staffing levels had not met the established number of staff required and they needed to prioritise their workload or had felt rushed.

Only basic daily activities and themed events like Easter, no dedicated coordinator or specialist programmes to make the role more interesting.

People told us there were different social activities in the service for them to enjoy. There were both daily activities for people and the staff also planned special themed days to celebrate significant events such as Valentine's day, Easter and people's birthdays.

Training covers the basics and induction but lacks specialist sessions like more on managing difficult behaviour that some staff want.

One new member of staff told us although they had some training on managing challenging behaviours, they felt they could benefit from further training in this area.