Working at Tanfield House
80 Randall Avenue, London, NW2 7SU
Operated by Randall Care Homes Limited
5 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by management with a positive culture and varied activities, but staffing is adequate, training basic, and medicines policy outdated."
Safety & Risk
6/10
✓
People were protected from the risks of harm, abuse and discrimination. Systems were in place to ensure that people received their prescribed medicines safely.
Staff Culture
6/10
✓
Staff told us they felt listened to and supported by the management. They told us they felt able to feedback their views.
Staffing Levels
5/10
!
A person told us they felt there were enough staff to provide them with the support they needed. 'There is always someone [staff] around.'
Training & Dev
5/10
!
New staff received an induction that included shadowing experienced staff. Staff received relevant training and refresher training for their roles.
Management
6/10
✓
Staff told us they felt listened to and supported by the management. Management staff including the registered manager visited the service most days.
Programmes
6/10
✓
People had the opportunity to participate in one to one counselling sessions as well as a range of group activities that included cooking, relaxation, pottery and art. We go to cafés, and celebrate people's birthdays.
Points to consider
Staffing is enough to meet needs but nothing special, no details on agency use or staff retention.
Management staff told us that arrangements were in place to ensure that there were enough staff to meet people's care needs and flexible to ensure people had the support that they needed.
Only standard training and refreshers, no specialist courses or funded qualifications.
Staff received relevant training and refresher training for their roles. The provider maintained a record of staff training.
Medicines policy needs updating to meet best practice on things like hidden medication.
We recommend the provider consider current best practice guidance on managing medicines in care homes and update their medicine policy accordingly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews