Working at Tandridge Heights
Memorial Close, Oxted, RH8 0NH
Operated by Barchester Healthcare Homes Limited
75 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Enough staff and strong safety oversight, although quality checks miss issues like out-of-date products and some staff worry about admitting mistakes."
Safety & Risk
7/10
✓
The registered manager had good oversight of accidents, incidents and events that occurred. A regular analysis of all incidents took place... An open and transparent culture was encouraged at the service.
Staff Culture
5/10
!
Some staff we spoke to said they felt worried about owning up to mistakes, but they would report to the registered manager if something went wrong.
Staffing Levels
6/10
✓
People told us they did not have to wait for care and support. We observed over lunchtime there were enough staff to safely support people who required assistance with their meals.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: All care staff had regular one to one supervision and records showed these were used to discuss practice as well as to identify any training needs.
Management
4/10
!
Although we saw some improvements to quality assurance systems, we found these had not always found all areas requiring improvement. For example, out of date products used to raise blood glucose had not been identified.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had access to a varied range of activities that suited their interests... quizzes, arts and crafts and entertainment. There was a regular play group at the service as well as outings.
Points to consider
Bosses quality checks miss issues like out of date emergency low blood sugar gel, so oversight lacks sharpness.
out of date products used to raise blood glucose had not been identified and we found several bedroom doors propped open with objects which could be a fire safety risk.
Some staff feel nervous about admitting mistakes, even with encouragement to report them.
Some staff we spoke to said they felt worried about owning up to mistakes
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews