Working at Tallis House
Neal Court, Waltham Abbey, EN9 3EH
Operated by Runwood Homes Limited
101 bedsResidential homes
Workplace Score
3.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.0/10
Key Finding
"Reasonable team culture and safety, but no permanent manager and short staffing stretch care workers thin."
Safety & Risk
4/10
!
During the inspection a relative identified unexplained marks on their family member that had not been noticed, recorded on a body map or investigated. We reviewed accidents and incidents as part of our inspection and there was a higher number of falls occurring on the ground floor.
Staff Culture
4/10
!
We received mixed feedback about the culture of the service, with some staff saying they did not always feel well-supported or listened to by the management team. One staff member told us, 'There is no team work here, everyone seems against each other.'
Staffing Levels
2/10
✕
There were not enough staff deployed to meet people's needs. Whilst dependency tools identified there were enough staff to meet people's needs, feedback from staff, people and relatives did not support this.
Training & Dev
3/10
✕
Staff did not always have the necessary knowledge, skills or competencies to meet people's needs safely. We looked at the induction for one staff member who had recently started and had been recruited from overseas. They had only completed one training session and one competency assessment and were working unsupervised.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A manager had been appointed who was in the process of completing their application to register with CQC.
Programmes
3/10
✕
One staff member said, 'There are hardly any activities, only when CQC are here.' Per 2021 comprehensive inspection: activities included quizzes, bingo, word searches, dancing and singing.
Points to consider
No permanent manager in place, so leadership and oversight feel unstable for care workers.
At the time of our inspection there was not a registered manager in post. A manager had been appointed who was in the process of completing their application to register with CQC.
Not enough staff on shifts, especially ground floor and weekends, so care workers feel rushed and stretched.
There were not enough staff deployed to meet people's needs. Whilst dependency tools identified there were enough staff to meet people's needs, feedback from staff, people and relatives did not support this.
Training gaps for some care workers, like moving and handling, and weak inductions for new starters.
Staff did not always have the necessary knowledge, skills or competencies to meet people's needs safely. They had not completed moving and handling training, there were no competency assessments.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews