Last updated: 10 February 2026
"Supportive management and a proud, motivated team deliver strong activities and safety, but weekend staffing shortages force prioritising tasks."
Staff knew how to recognise abuse and protect people from harm... Where errors occurred, lessons were learned, action was taken and embedded.
Staff were highly motivated, showed pride in the care and support they delivered to people... A staff member told us... I am immensely proud to work here.
People, staff and relatives told us there were not always enough staff on the nursing unit... at weekends, we struggle. Staff have to prioritise.
The registered manager ensured that staff received appropriate training based on people's individual needs. Staff told us they had the training they needed... additional training in dementia care.
People and staff spoke extremely positively about working for the registered manager. They felt well supported by them and could talk to management at any time.
Tall Trees had a dedicated team of lifestyle co-ordinators... promoting 'Intergenerational Care' pre-school children visited weekly.
Staffing is stretched at weekends, so care workers have to prioritise tasks and residents sometimes wait for help.
During the week there is enough staff but at weekends, we struggle... staff have to prioritise... Sometimes I must wait for staff.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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