Last updated: 10 February 2026
"Strong safety and good training, but no permanent manager and few organised activities hold it back."
Risks... managed through a risk management process... medicines were managed safely... Staff understood... to raise concerns... learning was shared... falls were significantly reduced
Staff told us they felt listened to, valued and able to contribute... Records showed staff were constantly praised... effective team working. The atmosphere was very pleasant
The service had enough staff to meet people's needs... using regular agency staff when needed and that recruitment was on-going
Staff had access to supervisions and appraisals which were used to develop and motivate staff... training in dementia care 'Living in my world' as well as training at diploma levels
No registered manager in post; interim manager in place but staff concerned: 'we just would like a more secure management team' and 'Worried about manager leaving again'
Per 2019 comprehensive inspection: The number of activities offered to people dropped down after the activities co-ordinator reduced their hours... paucity of organized activities
No permanent manager in place, and staff want more stability after frequent changes.
There was no registered manager in post... 'we just would like a more secure management team', 'Worried about manager leaving again'
Staffing is adequate but relies on regular agency workers while recruitment continues.
using regular agency staff when needed and that recruitment was on-going
Few organised activities since the activities coordinator reduced hours, so mostly routine personal care.
Per 2019 comprehensive inspection: The number of activities offered to people dropped down after the activities co-ordinator reduced their hours... paucity of organized activities
AI Generated
Last inspected: December 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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