Working at Tall Oaks

People were protected from avoidable harm and abuse. Processes were in place to keep them and their belongings safe. People's medicines were managed safely.

Staff feedback about team morale was slightly mixed, most staff were positive, but some said it was a bit low due to recent staff sickness and the pressures of the pandemic.

The provider's statement of purpose outlined the minimum staffing levels for the service and staffing rosters showed the number of staff rostered met or exceeded these levels. There was some staff feedback that last minute staff sickness could be difficult to cover.

Staff told us they received training, competency assessments and supervisions. Staff were also supported to undertake professional qualifications in social care, to support their development.

The manager understood the challenges facing the service and was taking relevant actions to ensure these were addressed. The manager had the skills, knowledge and experience required to lead the team effectively.

Staff supported people to do a range of home and garden-based activities, such as cooking, games, arts and crafts, walks and drives. They also supported people to participate in on-line groups such as music therapy and groups run by day services.