Last updated: 9 February 2026
"Staff get good training and safe care, but team morale dipped from sickness and pandemic pressures, with agency staff needed for cover."
People were protected from avoidable harm and abuse. Processes were in place to keep them and their belongings safe. People's medicines were managed safely.
Staff feedback about team morale was slightly mixed, most staff were positive, but some said it was a bit low due to recent staff sickness and the pressures of the pandemic.
The provider's statement of purpose outlined the minimum staffing levels for the service and staffing rosters showed the number of staff rostered met or exceeded these levels. There was some staff feedback that last minute staff sickness could be difficult to cover.
Staff told us they received training, competency assessments and supervisions. Staff were also supported to undertake professional qualifications in social care, to support their development.
The manager understood the challenges facing the service and was taking relevant actions to ensure these were addressed. The manager had the skills, knowledge and experience required to lead the team effectively.
Staff supported people to do a range of home and garden-based activities, such as cooking, games, arts and crafts, walks and drives. They also supported people to participate in on-line groups such as music therapy and groups run by day services.
Staffing is adequate but agency workers were used recently to cover sickness and staff who left.
Until recently, there was no use of agency staff. However, due to some staff leaving this year and staff sickness, agency staff had been booked.
Activities include crafts, games, and themed nights but no specialist programmes or coordinator to make the role more varied.
Staff supported people to do a range of home and garden-based activities, such as cooking, games, arts and crafts, walks and drives. They also supported people to participate in on-line groups such as music therapy.
Team morale was a bit low at times from covering sickness and pandemic pressures.
Staff feedback about team morale was slightly mixed, most staff were positive, but some said it was a bit low due to recent staff sickness and the pressures of the pandemic.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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