Working at Talbot Court
1-3 Jervoise Street, West Bromwich, B70 9LZ
Operated by Voyage 1 Limited
10 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel valued and supported in a family atmosphere with strong management, but a lack of structured activities holds it back."
Safety & Risk
7/10
✓
Per 2019: Effective safeguarding, detailed risk assessments (one updated during inspection), medicines managed safely with audits, incidents monitored for learning; strong IPC and PPE use (2022).
Staff Culture
8/10
✓
Per 2019: Staff felt well supported, valued, happy in role, open culture to raise concerns; 'It's a very caring atmosphere here, we try and work as one big family'; staff survey positive.
Staffing Levels
6/10
✓
Per 2019: There were sufficient numbers of staff to meet people's needs, consistent staff team, needs calculated and reviewed regularly; provider had measures to mitigate COVID-related staff pressures (2022).
Training & Dev
6/10
✓
Per 2019: Provider had good system for regular refresher training, online/face-to-face/competency assessments, comprehensive induction, regular supervision and annual appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff spoke positively about working for the provider, felt well supported, could talk to management at any time, confident concerns acted on promptly; registered manager completed spot checks (2022).
Programmes
4/10
!
Per 2019: People supported for interests like shopping, cinema, bowling, but people and relatives wanted more activities arranged outside of the home.
Points to consider
No activities coordinator or structured programme, just basic outings like cinema that residents and families say there are not enough of.
people and their relatives wanted more activities to be arranged outside of the home.
Only standard training with supervisions and appraisals, no specialist courses or funded qualifications.
regular and refresher training to keep them up to date with best practice. Staff felt well supported and had regular supervision and an annual appraisal.
Staffing is adequate and consistent but nothing special, no staff comments on easy workloads or very low agency use.
There were sufficient numbers of staff to meet people's needs. The provider ensured people had a consistent staff team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews