Last updated: 10 February 2026
"Approachable management and excellent training make staff happy and committed, but agency use and no activities coordinator hold it back."
Staff had a good understanding of safeguarding systems and protecting people from harm. Staff applied this knowledge confidently and effectively. Risks were identified and managed safely. Medicines administered accurately. (Per 2019 comprehensive inspection)
Staff were happy in their role and committed to providing high-quality care and support. (Per 2019 comprehensive inspection)
There were enough staff to keep people safe. An effective, safe and reliable recruitment process was in place including for any agency staff. (Per 2019 comprehensive inspection)
A planned programme of support was in place for staff including induction, regular training including non-physical interventions, positive behaviour support. All staff completed the Care Certificate. Staff told us, 'The training here is the best I have had.' (Per 2019 comprehensive inspection)
Staff praised the registered manager and told us they were 'approachable' and 'actually listened'. (Per 2019 comprehensive inspection)
People were supported with a wide range of social and educational activities. These included going to the provider's nearby college, making curtain and bedding designs, swimming, regular walks, animal husbandry and arts and crafts. Individualised weekly activity planners were in place. (Per 2019 comprehensive inspection)
Staffing is adequate with enough staff on duty, but they sometimes use agency workers.
An effective, safe and reliable recruitment process was in place including for any agency staff. There were enough staff to keep people safe. (Per 2019 comprehensive inspection)
Activities include college trips, swimming, arts and crafts and animal care, but no specialist programmes or dedicated coordinator.
People were supported with a wide range of social and educational activities. These included going to the provider's nearby college, making curtain and bedding designs, swimming, regular walks, animal husbandry and arts and crafts. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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