Working at Tadworth Grove Care Home
The Avenue, Nr Epsom, KT20 5AT
Operated by Bupa Care Homes (CFChomes) Limited
45 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff enjoy supportive management and a positive team culture, but some residents report unhelpful or niggly carers, especially at night."
Safety & Risk
5/10
!
Most people said staff were responsive... However, one person told us, 'There’s one carer who works at night. [They are] a bit of a bully... reluctant to get you water at night.' The registered manager took immediate action.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the home, there was a very good culture and supportive teamwork. Their comments included, 'I love it here... Good communication and the team works well together'
Staffing Levels
6/10
✓
Staffing levels were overall adequate to meet people’s needs. The home is currently fully staffed. For the past 7 years, we have used the same agency nurse.
Training & Dev
6/10
✓
Staff received regular training and had their competencies checked.
Management
7/10
✓
Staff spoke favourably of the management team and felt listened to and consulted. They had opportunities to learn and develop in their role.
Programmes
6/10
✓
The home employed an activity coordinator who organised the provision of daily activities... group activities which included, bingo, sing-alongs, arts and crafts, gardening... outings... entertainers and volunteers.
Points to consider
A couple of residents complained about some carers being niggly or unhelpful when busy, especially at night.
One person told us, 'The carers get niggly with you when they have too much work to do... mornings... evenings.' Another: '[They are] a bit of a bully... reluctant to get you water at night.'
Staffing is adequate but relies on the same agency nurse for years.
The registered manager added, 'The home is currently fully staffed. We have just employed a full-time nurse... For the past 7 years, we have used the same agency nurse.'
Only standard training mentioned, no specialist courses or funded qualifications.
Staff received regular training and had their competencies checked.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews