Last updated: 9 February 2026
"Staff feel well supported by managers and safety is strong through shared incident learning, but agency staff use and standard training hold it back."
Incidents and accidents were analysed, and arrangements in place to ensure learning was shared with the staff team, to help ensure people received safe and effective care.
Staff worked well together as a team, and there was good partnership working with others to meet people's needs.
There were enough suitably, skilled, and experienced staff on duty to meet people's needs safely and consistently.
Per 2018 comprehensive inspection: staff had completed a range of induction, mandatory and service specific training to help them understand their roles and responsibilities.
Staff told us that they felt well supported and involved in decisions made about the service, and were confident in sharing their ideas and views and felt they were listened to.
Per 2018 comprehensive inspection: A programme of group and individualised activities was in place which included both on and off-site activities... such as nail care, sherry morning, bingo sessions, morning walks and one to one time.
Staffing is adequate but they used agency workers to cover vacant shifts.
Per 2018 comprehensive inspection: the registered manager was in the process of recruiting to outstanding staff vacancies... booked vacant shifts in advance with a temporary staff agency
Only standard induction, mandatory training and some service specific courses, no specialist qualifications or career development.
Per 2018 comprehensive inspection: staff had completed a range of induction, mandatory and service specific training
Activities programme has variety like bingo, walks and entertainers with coordinators, but needed review for dementia residents.
Per 2018 comprehensive inspection: the activities programme was in need of further review to demonstrate how the social, recreational and leisure needs of people living with dementia were met.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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