Working at Syston Lodge Residential Home

The manager's checks miss gaps in risk plans and care notes, so problems with oversight build up.

audits had not identified the lack of robust risk assessments, conflicting information in care plans and gaps in staff recordings within care records.

Risk plans lack detail on handling upset behaviours or wound care, leaving staff without clear guidance.

Their care plan lacked any robust information around staff intervention and response during these times. A second person's care plan contained conflicting information as to whether a person was being treated for poor skin integrity.