Working at Synergy Leicester Care and Support Ltd

Just basic group activities like singing, dancing, and exercises, and relatives say there need to be more.

The home provided activities such as dancing, singing and armchair exercises... we did receive feedback from relatives that the amount of activities offered could be improved.

Staffing is adequate but care workers have to do cooking every day and cleaning at weekends on top of care.

Care staff had additional domestic tasks they were expected to complete such as, preparing meals every day and cleaning at a weekend. This risked impacting on staff's availability to provide care and support.

Some unclean items like a commode and mattress cover found, plus missing dates on food and medicines.

We found a commode had not been cleaned fully and also identified a mattress protective cover was stained... open dates were not always written on perishable food... inconsistencies with recording open dates on bottles and creams.